Chandpur salon fined for overcharging customers and failing to display price list
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CHANDPUR — The Directorate of National Consumer Rights Protection (DNCRP) fined a hair salon in Chandpur city 5,000 taka on Wednesday following a consumer complaint regarding exorbitant billing for basic grooming services.
The raid, conducted at CP Hair Zone on Haji Mohsin Road, was initiated after a customer, Faruk Ahmed, reported being charged 2,500 taka for a haircut, shave, and facial. While Ahmed negotiated the final payment down to 2,000 taka before leaving, he subsequently filed a formal complaint with the DNCRP, describing the charges as unjustified.
Abdullah Al Imran, Assistant Director of the Chandpur District DNCRP office, who led the operation, confirmed that the inspection found the salon in violation of consumer protection laws. During the probe, authorities discovered that the establishment did not display a mandatory price list, and customers were not informed of service costs until after the services were rendered.
“Charging consumers arbitrary prices without maintaining a visible, pre-determined price list is a punishable offense under the Consumer Rights Protection Act,” said Imran. “We have fined the owner and issued a strict directive to display a price list prominently and ensure compliance with these regulations moving forward.”
A follow-up inspection on Thursday revealed that the salon’s official price list pegs haircuts at 100 to 120 taka, shaves at 100 taka, and facials ranging from 50 to 720 taka. These figures starkly contrast with the 2,000 taka charged to Ahmed, which the salon failed to justify against its own rate card.
Bijoy Shil, manager of CP Hair Zone, defended the billing, claiming that 1,500 taka of the original charge was for premium facial products, while 400 taka covered grooming and 100 taka was accepted as a tip. Shil acknowledged that the establishment typically only produces the price list upon customer request rather than keeping it displayed.
The DNCRP has warned that any repeat offenses will result in further legal action against the business.
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